Terms and Conditions – Love and Confuse

Terms and Conditions

Last updated: 2024-07-03

1. Introduction

Welcome to Love and Confuse! By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

2. General Information

UAB “Rugpjūtė”, trading as Love and Confuse, is located at Balbieriškio gatvė 14, Kaunas, LT-46412, Lithuania, and is registered under company number 304433678. You can contact us at [email protected]. Our business hours are 8:00-17:00 Lithuanian time, excluding holidays.

3. Definitions

For the purposes of these terms and conditions:

  • ‘Company’ refers to UAB “Rugpjūtė” (Love and Confuse).
  • ‘Customer’ refers to the person purchasing goods from the website.
  • ‘Products’ refer to the women’s clothing items.
  • ‘Made-to-Order’ refers to our standard products that are produced upon customer order according to our regular patterns and specifications. They are not considered personalized or custom-made.
  • ‘Custom Order’ refers to products that are altered from our standard patterns based on specific customer requests.
  • ‘Services’ refer to the customization options.

4. Ordering Process

To place an order, browse our catalog, select the desired items and customization options, and add them to your cart. Complete the checkout process by providing your payment and shipping information. An order confirmation will be sent to your email address.

Please note that all our products are made to order. This means that we start production of your chosen item(s) once you place your order.

5. Pricing and Payment

  • Prices are displayed in EUR, CAD, USD, AUD, and GBP.
  • The displayed prices include VAT where applicable.
  • We accept all major credit cards and PayPal.
  • Any additional costs for customizations will be clearly indicated during the ordering process.

6. Production and Delivery

  • All our products are made to order and generally require up to 2 weeks for production.
  • We offer free standard delivery worldwide, except to Russia.
  • Estimated delivery times are as follows:
    • Lithuania: 1-2 business days
    • Germany and UK: 3-5 business days
    • USA and Canada: up to 14 business days
    • Rest of the world: up to 3 weeks
  • We also offer express delivery options. Prices for express delivery vary depending on the destination and will be calculated at checkout.
  • Please note that these delivery times are estimates and not guaranteed.
  • Order tracking will soon be available through a dedicated page on our website and in the customer account orders page.

7. Right of Withdrawal, Returns, Refunds, and Cancellations

7.1 Right of Withdrawal

  • Standard Products: In accordance with EU consumer protection laws, you have the right to cancel your order for standard products within 14 days of receiving the goods without giving any reason (the “cooling-off period”). This includes items we define as “Made-to-Order,” as they are our standard offerings made according to our size charts and product descriptions.
  • Exceptions: The right of withdrawal does not apply to:
    • Products that are made to your specifications or are clearly personalized.
    • Custom Orders (items altered from our standard patterns based on your specific requests). These are considered final sale.

7.2 Returns and Refunds

  • Made-to-Order Items: You may return these for a refund or exchange within 14 days of receipt, provided they are in the same condition as when you received them, unworn, with tags attached, and in the original packaging. Please refer to our Returns Policy for detailed instructions on how to initiate a return.
  • Custom Orders: Are final sale and cannot be returned or refunded.
  • Cancellations: Must be made within 24 hours of order placement.

7.3 Initiating a Return or Cancellation

To initiate a return or cancellation, please contact us at [email protected] with your order number.

7.4 Refunds

Refunds will be processed to the original payment method within 3 business days of receiving the returned item.

7.5 Defective Products

If you receive a defective item or one that doesn’t match the product specifications, please contact us at [email protected] within 14 days of receipt. In such cases, you may be entitled to a repair, replacement, price reduction, or full refund, subject to applicable consumer protection laws.

7.6 Size Exchanges

For information about size exchanges, please refer to our dedicated Size Guide page.

8. Product Quality and Liability

  • We are committed to providing high-quality, made-to-order items that meet your specifications.
  • We aim to provide accurate descriptions and photos of our products as possible. However, slight discrepancies in color or appearance may occur due to factors such as monitor settings or lighting conditions.
  • Our liability is limited to the purchase price of the item. We are not responsible for any indirect losses or damages arising from the use of our products. This limitation does not affect your statutory rights as a consumer under EU law.
  • We do not accept responsibility for damage to products due to improper use, care, or normal wear and tear.

9. Privacy and Data Protection

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

  • Our full Privacy Policy, which explains how we collect, use, and protect your data, can be found here: Privacy Policy
  • Our Cookie Policy, which explains how we use cookies on our website, can be found here: Cookie Policy

10. Intellectual Property

All content on this website, including text, graphics, logos, images, and designs, is the property of Love and Confuse and is protected by intellectual property laws. You may not use any content without our express written permission.

11. User Accounts

Creating an account allows you to track your orders and save your preferences. You are responsible for maintaining the confidentiality of your account information. We reserve the right to terminate accounts that violate our terms.

12. Gift Cards

[Reserved for future use] Gift cards will be available soon. Terms of use for gift cards will be updated here when the service becomes available.

13. Sustainability Commitment

At Love and Confuse, we are committed to sustainable and eco-friendly practices:

  • All our products are made to order, reducing waste in production.
  • Each product is hand-made by a single experienced master seamstress.
  • We aim for efficiency in our cutting process to minimize material waste.
  • We do not use plastic in our products or packaging.
  • Our packaging is recyclable.

14. Loyalty Program

[Reserved for future use] Information about our loyalty program will be added here when the program is launched.

15. Discounts and Promotions

Discount codes and promotional offers cannot be combined. We reserve the right to modify or cancel any promotion at any time without prior notice.

16. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Lithuania and the European Union. Any disputes arising from these terms will be subject to the jurisdiction of the courts of Lithuania, without prejudice to the consumer’s rights under EU law to bring proceedings in the courts of their country of residence.

17. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which can be accessed at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN. We encourage you to use this platform for resolving any disputes arising from online purchases.

18. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective upon posting on the website. Your continued use of the site constitutes acceptance of the updated terms.

19. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

20. Force Majeure

We are not liable for any delay or failure to perform any obligation under these Terms & Conditions where the delay or failure results from any cause beyond our reasonable control. This includes, but is not limited to, acts of God, war, terrorism, riots, embargos, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

21. Contact Information

If you have any questions or concerns about these terms, please contact us at [email protected].


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