Shipping, Returns & Exchanges

At Love and Confuse, we’re committed to ensuring you love your purchase as much as we love creating it. This comprehensive guide covers everything you need to know about our shipping process, return policy, and exchange options. We’ve designed these policies with you in mind, aiming to make your shopping experience as smooth and enjoyable as possible.

1. Shipping

Where do we ship?

We offer worldwide shipping to bring Love and Confuse pieces to fashion enthusiasts across the globe. However, please note that we currently do not ship to Russia and a few other countries due to logistical constraints. During checkout, you’ll be able to confirm if we can deliver to your location.

What are our shipping costs?

We believe in transparent pricing, which is why we offer:

• Free standard shipping worldwide on all orders, regardless of size or destination.
• Express shipping options available at checkout for an additional fee, which varies based on location and package weight.

How long does shipping take?

Each Love and Confuse piece is crafted with care, which means we need some time to create your perfect item. Here’s what you can expect:

1. Production time: 5-10 business days
2. Shipping time:
   • Lithuania: 3-5 business days
   • Europe: 5-10 business days
   • International: 10-15 business days

Note: These are estimated times. Occasional delays may occur, especially during peak seasons or due to unforeseen circumstances. We appreciate your patience and understanding.

How can I track my order?

Once your order ships, we’ll send you a tracking number via email. This allows you to follow your package’s journey right to your doorstep.

What about customs and import duties?

For international orders, your package may be subject to customs duties, taxes, and import fees imposed by your country. These charges are the responsibility of the customer and are not included in our shipping costs. We recommend checking with your local customs office for estimated fees before placing your order.

2. Returns & Exchanges

What is our return policy?

We want you to be completely satisfied with your purchase. If you’re not, you can return standard Love and Confuse items within 14 days of receiving them, provided they meet the following conditions:

• Items are unworn, unwashed, and in the same condition you received them
• All original tags are still attached
• The return is initiated within 14 days of delivery (contact us within this timeframe)

Please note: Customized items are final sale and cannot be returned.

How do I make a return?

1. Contact our customer service team at [email protected] within 14 days of receiving your order.
2. Include your order number and the reason for the return in your email.
3. We’ll provide you with return instructions and the address to send your item(s) back to.
4. Ship the item(s) back to us using a trackable shipping method. The cost of return shipping is the responsibility of the customer.

How do exchanges work?

Need a different size or color? We’re happy to help! Here’s how our exchange process works:

1. Contact us at [email protected] with your order number and exchange details.
2. We’ll confirm the availability of your desired item.
3. Once confirmed, return your original item following our return process.
4. Upon receiving your return, we’ll ship out your exchange item free of charge.

Note: Exchanges are subject to stock availability.

When will I receive my refund?

Once we receive and inspect your return, we’ll process your refund within 3 business days. The refund will be issued to your original payment method, and we’ll send you a confirmation email once it’s processed.

3. Cancellations

Can I cancel my order?

Yes, you can cancel your order within 48 hours of placing it or before it enters production, whichever comes first. To cancel:

1. Email us at [email protected] with your order number and cancellation request.
2. We’ll confirm your cancellation and process your refund if you’ve already paid.
3. You’ll receive your refund within 3 business days of cancellation confirmation.

4. Frequently Asked Questions

Q: What if my item arrives damaged?

A: Contact us immediately with photos of the damage. We’ll arrange a replacement or refund.

Q: Do you offer gift wrapping?

A: Yes! You can select gift wrapping at checkout for a small additional fee.

Q: How do you handle sustainability in shipping?

A: We use eco-friendly packaging materials and consolidate shipments where possible to reduce our carbon footprint.

Thank you for choosing Love and Confuse. We appreciate your business and look forward to providing you with a fantastic shopping experience!